(707) 268-8850    Get SUPPORT

Network Management Services Blog

Tip of the Week: Avoiding Scams

Tip of the Week: Avoiding Scams

Uh oh. One of your employees sat down at their workstation and was presented with a pop-up telling them that Microsoft has detected a fatal issue with their workstation, and if they don’t let someone remote in to fix it, all of their data will be lost. This could be a serious problem… especially if your employee falls for this scam and lets in a threat.

Tech support scams are not an uncommon thing, blending social engineering and phishing together to deliver the desired result to a scammer. For our tip, we’ll discuss how to identify and avoid these scams and deprive a scammer of that result.

A Global Problem
Make no mistake, these scams are an issue all around the world. While the impact is felt the greatest in the United States, China, and India, scammers clearly don’t discriminate by region.

However, there’s another layer to the issue of tech support scams.

There is an intense level of competition in India for employment opportunities, especially among the generation who should now be entering the workforce. For some reference as to how intense this competition is, 2016 saw a state-owned bank receive over one and a half million applications for just 1,500 open positions. This makes it not uncommon for many job applicants to be grossly overqualified for the position they are seeking, recipients of a master’s degree in business administration often applying to be a street sweeper. Naturally, this provides ample motivation for the populace to take any job that presents itself - even if it is at the expense of another.

Many call centers in India will take full, unabashed advantage of this, hiring young job-seekers through a convoluted and secretive process - sometimes not even informing the applicant who they are actually working for. This process can also cost the applicant a not-insignificant sum, as they are often charged for these interviews and trainings. Once the training is complete, an applicant leaves with a start date.

However, these jobs are often not what is expected. Instead of working in customer service, these youths are tasked with initiating a scam. They will call a target, deliver their “pitch,” and transfer the primed caller to a senior scammer who seals the deal. However, despite abysmal pay for being involved in these scams and the emotional burden placed on them by interacting with their often-helpless and terrified targets, many of these scammers find that scams are, again, one of the few effective ways to make money. As a result, many of these young scammers - effectively exploited themselves - end up embracing their role, working to get as big a piece of the pie as possible.

Thwarting These Attempts
Of course, while those on the other end of the line may not be in a great position themselves, you want to make sure that their efforts to scam you are ultimately wasted. To accomplish this outcome, it is important to remember a few key warning signs.

  • Don’t Call Us, We’ll Call You - The first thing to remember is that, if a Microsoft representative suddenly calls you without warning, they probably aren’t actually with Microsoft. You should even take your caller ID with a grain of salt, as that can be spoofed to look official enough to trust.
  • Weak Link in the Chain - Links are another favorite weapon of scammers, as they can be shared in an email to direct a user to a website filled with fake warning pop-ups. Avoid clicking on these links, and if you are presented with an alert screen, restart your computer. Scammers will also work to ensure that they reach the top results of search engines through sponsored ads to attract those legitimately looking for help. These links should be avoided as well. Google has made serious efforts to not allow scammers to run Remote IT Support ads, but it hasn’t stopped everything yet.
  • Remain in Control - Unless you are absolutely sure that a third party is trustworthy, never give up control of your computer. Otherwise, you could hand precious data over to a scammer or otherwise land yourself in hot water.

The Better Method
Of course, if you enlist the services of Network Management Services, a fair amount of these points become moot, as you will have access to an experienced team of trustworthy IT professionals who have your business’ interests at heart. For more information, give us a call at (707) 268-8850.

Have you ever encountered a scam like this before? Tell us about it in the comments!

Budgeting for IT Can Benefit Your Business’ Bottom...
What Virtual Assistant Is Right for You?
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, November 17 2018

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Technology Cloud Best Practices Network Security Business Computing Privacy Managed IT Services Hackers Malware Data Backup Innovation Backup Hosted Solutions VoIP Mobile Devices Google Email Tech Term Data Recovery Outsourced IT Data IT Support Cloud Computing Software Saving Money Internet Internet of Things Microsoft IT Services Business Continuity Efficiency Communications Hardware BDR Small Business Cybercrime Ransomware Cybersecurity Business Smartphones Communication Artificial Intelligence User Tips Server Disaster Recovery Android Gadgets Avoiding Downtime Browser How To Network Save Money Managed IT Computers Smartphone Alert Windows Managed IT Services Chrome Firewall Router Phishing BYOD Productivity Applications Business Intelligence Miscellaneous Data Security Data Protection Windows 10 Social Media Money Workplace Tips Mobile Device Management Business Management Mobility Vulnerability Two-factor Authentication Collaboration Computer Passwords Law Enforcement Social Engineering Document Management Connectivity Word Remote Monitoring Budget Facebook Operating System Virtualization Productivity Bandwidth Office 365 Identity Theft Flexibility Upgrade VPN Redundancy Proactive IT Spam Blockchain IT Support Telephone Systems Managed Service Provider Private Cloud Compliance Update Quick Tips Training Workers Public Cloud Sports Apps Managed Service Employer-Employee Relationship Settings Unsupported Software Data Storage Data Breach Microsoft Office Servers Data storage Content Filtering CES Virtual Assistant Mobile Computing Big Data Office Tips Encryption Website Spam Blocking Content Management Paperless Office Mobile Device Access Control Value Smart Tech Hacking App Networking Data loss Bring Your Own Device Solid State Drive Physical Security Comparison Automation Credit Cards Holiday Windows 10 OneNote IT Management Government Password Analysis Unified Threat Management Business Owner Wi-Fi Windows 7 Google Drive Information Technology Information File Sharing IT Plan Work/Life Balance Infrastructure Enterprise Content Management Cast Humor Patch Management Staff Electronic Health Records Wireless Technology Remote Worker Regulations Computing Infrastructure Fiber-Optic Criminal Education Safety Frequently Asked Questions Millennials Files Amazon Legal Hosted Computing Risk Management IBM Downtime Password Manager Computer Care Recovery Marketing Hacker Business Technology Lifestyle Apple Current Events The Internet of Things Computer Fan Skype Reputation Internet Exlporer Password Management Scam Digital Signature Save Time Machine Learning Wiring Cables Devices Root Cause Analysis Botnet Hybrid Cloud Smart Office Excel Workforce Amazon Web Services Inventory webinar Business Mangement Samsung Addiction Software Tips Hard Drives iPhone HaaS IoT Knowledge FENG Start Menu Customer End of Support NIST Google Docs YouTube Camera Flash Monitor History Unified Communications Charger Thought Leadership Emails Meetings Travel Tip of the week Telecommuting Online Shopping Conferencing HIPAA Internet exploMicrosoft Gmail Cache Telephone System Electronic Medical Records Network Congestion Entertainment Mobile Cryptocurrency Data Warehousing Voice over Internet Protocol Strategy Windows 10s Theft Streaming Media USB Office Students Windows Server 2008 Remote Work Cortana Evernote Authentication Advertising PDF Recycling Black Market Wireless Internet HBO Insurance IT Consultant Professional Services Safe Mode Multi-Factor Security Supercomputer Data Management Sync User Error Google Apps Content Filter HVAC Screen Mirroring Software as a Service Relocation Emergency Human Resources Healthcare MSP Colocation Wireless Charging Nanotechnology Keyboard eWaste SaaS Wire Outlook Specifications Hiring/Firing Health Fraud Practices Leadership CrashOverride Tools Storage Netflix Hosted Solution Trending Accountants Augmented Reality Audit Telephony Cleaning Tech Support Fun 5G Remote Computing Experience Computer Accessories Twitter Two Factor Authentication Content WiFi Administration Vendor Management Scalability Music Assessment Competition Proactive Bluetooth Best Practice Politics Customer Relationship Management Shadow IT IP Address Audiobook Users Search Transportation Wearable Technology Books Television Virtual Reality Remote Monitoring and Maintenance Customer Service Mobile Office Benefits Automobile Company Culture Domains Printers Webinar Public Computer Worker Commute Wireless Line of Business Worker Loyalty Regulation Smart Technology Managing Stress Public Speaking Instant Messaging IT solutions Troubleshooting Presentation Rootkit Video Games Battery Lithium-ion battery Employer Employee Relationship How to Techology